Welcome to the Heart Leader Community Help Center. We’re here to support your journey and ensure you can easily access and engage with all aspects of our community.
Quick Start Guides
New Members
Find your way around our community with guides for:
- Accessing your program materials
- Joining live sessions
- Connecting with other members
- Setting up your profile
- Navigating the platform
Current Participants
Resources for making the most of your experience:
- Program schedules and calendars
- Downloading materials
- Technical troubleshooting
- Community guidelines
- Integration support
Common Questions
Account & Access
- How do I reset my password?
- Can’t log into my account
- Updating my profile information
- Managing notification settings
- Accessing multiple programs
Program Support
- Missing a live session
- Accessing recorded content
- Integration support
- Program materials
- Payment questions
Community Platform
- Using Mighty Networks
- Posting and commenting
- Private messaging
- Finding study groups
- Technical requirements
Payment & Billing
- Payment plans
- Invoice requests
- Updating payment information
- Refund requests
- Scholarship information
Support Categories
Technical Support
For platform, access, or technical issues:
tech@heartleadership.org
Response time: Within 24 hours
Program Support
For questions about your current program:
support@heartleadership.org
Response time: Within 12 hours
Community Support
For community platform questions:
community@heartleadership.org
Response time: Within 24 hours
Billing Support
For payment and billing questions:
billing@heartleadership.org
Response time: Within 24 hours
Self-Help Resources
Video Tutorials
Step-by-step guides for common tasks:
- Platform navigation
- Joining live sessions
- Accessing materials
- Community engagement
- Technical setup
Downloadable Guides
Comprehensive resources for:
- New member orientation
- Program preparation
- Technical requirements
- Community guidelines
- Integration practices
Contact Support
Can’t find what you need? Our support team is here to help.
[Submit Support Ticket →]
[Schedule Support Call →]
Emergency Support
Please Note: We are not an emergency service. If you are experiencing a mental health emergency, please contact your local emergency services or crisis hotline.
[Emergency Resources →]
Support Hours
Our team is available:
Monday-Friday: 9am-5pm EST
Weekend: Monitored for urgent program support only
Language Support
Support available in:
- English
- Spanish
- Portuguese
Feedback
Help us improve our support:
[Share Feedback →]
We’re committed to supporting your journey. If you can’t find what you need here, please reach out directly and we’ll be happy to assist.